Client Care

The Merriman Partnership - Client Care

Your matter will be dealt with by an individual fee earner, or, sometimes by more than one. In most cases the identity of the fee earner dealing with your particular matter will be clear, but please do not hesitate to ask if this is not the case.

If you have any queries regarding any particular matter or with the way in which it is being handled, please do not hesitate to speak to the fee earner acting for you in the first instance. If you feel that the matter cannot be handled by that person, THE MERRIMAN PARTNERSHIP has an established procedure for resolving such problems, as is now required by the Law Society, and full details will be provided on request.

The Merriman Partnership is committed to high quality legal advice and client care. If you are unhappy with any aspect of the service you have received or about the bill, please contact Tim Cameron by email at tgcameron@merriman-partnership.co.uk or by post to the address at the bottom of this page. We have a procedure in place which details how we handle complaints which is available upon request.

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman (address po box 15870, Birmingham, B30 9EB, website, www.legalombudsman.org.uk, telephone 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.